Terms of service
Last updated: 2026-10-15
The service
ISETIQ is online software for planning activities, staff and equipment of hotel entertainment teams. The hotel (the customer) subscribes for one or more hotels; its staff and guests use the service through the hotel.
Accounts
The customer creates accounts for its staff and keeps passwords and sign-in codes safe. Managers must use two-step sign-in. The customer is responsible for what its users enter.
Plans and payment
Prices depend on the plan chosen (number of team accounts). Subscriptions run monthly or yearly and renew automatically until cancelled. Cancellation takes effect at the end of the paid period.
Fair use
The service may not be used for anything unlawful, to harm other users or to attack the service. We may suspend accounts that do.
Availability and support
We work to keep ISETIQ available at all times and back up data regularly, but short interruptions for maintenance can happen. Support: support@isetiq.com.
Your data
Your hotel's data belongs to you. On request after the end of the subscription we hand it over and then delete it. See also our privacy policy.
Liability
We are liable for intent and gross negligence. Otherwise our liability is limited to the fees paid in the last 12 months, as far as the law allows.
Changes
We may update these terms; we inform customers at least 30 days before important changes take effect.